Contact Us
We’re Here to Help
Whether you’re an Elderplan member, exploring your health plan options, helping a loved one, or looking for additional information, our team is here to assist you.
Choose the option below that best fits your needs, and we’ll connect you with the right team.
Contact Member Services
Current members can contact Member Services for help with questions about their benefits and Coverage, claims, finding a provider, requesting member materials and more.
To make sure you get the right support, please choose the plan you are interested in:
- Elderplan Plus Long-Term Care (HMO SNP): 1-877-891-6447, [TTY: 711] 8 a.m. – 8 p.m., 7 days a week.
- Elderplan for Medicaid Beneficiaries (HMO-POS D-SNP): 1-800-353-3765 [TTY:711] 8 a.m. to 8 p.m., 7 days a week
- HomeFirst Managed Long-Term Care (MLTC): 1-877-771-1119, [TTY: 711] 8:30 a.m. – 5 p.m., Monday – Friday.
- Elderplan Select (HMO-POS I-SNP/IE-SNP): 1-844-642-4115 [TTY:711] 8 a.m. – 8 p.m., 7 days a week.
- Elderplan Advantage for Nursing Home Residents (HMO-POS I-SNP): 1-844-642-4115 [TTY:711] 8 a.m. – 8 p.m., 7 days a week.
Email: memberservices@elderplan.org
Each plan has different eligibility and enrollment requirements.
To help us serve you as quickly as possible, please contact the Enrollment team for the plan you’re interested in.
- Elderplan Plus Long-Term Care (HMO SNP): 1-877-891-6447, [TTY: 711] 8 a.m. – 8 p.m., 7 days a week.
- Elderplan for Medicaid Beneficiaries (HMO-POS D-SNP): 1-866-1934 [TTY: 711] 8 a.m. – 8 p.m., 7 days a week.
- HomeFirst Managed Long-Term Care (MLTC): 1-877-771-1119, [TTY: 711] 8:30 a.m. – 5 p.m., Monday – Friday.
- Elderplan Select (HMO-POS I-SNP/IE-SNP): 1-844-642-4115 [TTY:711] 8 a.m. – 8 p.m., 7 days a week.
- Elderplan Advantage for Nursing Home Residents (HMO-POS I-SNP): 1-844-642-4115 [TTY:711] 8 a.m. – 8 p.m., 7 days a week.
Still exploring your options? If you’re not sure which plan may be right for you, call us to discuss your options and learn more about the plans available to you:1-866-1934 [TTY: 711] 8 a.m. – 8 p.m., 7 days a week.
You can also visit one of our community offices to connect with our team in person. Whether you’re exploring health plans, need help understanding your benefits, or want to learn more about upcoming programs and events, we’re here to support you every step of the way. We have three community offices:
- Flushing, Queens: 36-59 Main Street, Flushing, NY 11354. Hours: Monday–Friday, 9 a.m. to 5 p.m.
- Washington Heights: 564 West 181st Street, New York, NY 10033. Hours: Monday–Friday, 9 a.m. to 5 p.m.
- Brooklyn Office: 6405 7th Ave., 2nd FL, Brooklyn, NY 11220. Hours: Monday–Friday, 9 a.m. to 5 p.m.
Our Mailing Address
Elderplan
55 Water Street, 46th Floor
New York, NY 10041