Getting Started with Elderplan FIDA Enrollment for Elderplan FIDA Total Care must be conducted through NY Medicaid Choice. Begin the enrollment process: English | Español FIDA Participant Resources FIDA 2019 Plan Benefits FIDA FAQs Getting Started Looking for information? FIND A Provider FIND A Pharmacy FIND A Drug Questions? Call Elderplan today. 1-855-462-3167 [TTY 711] for the hearing impaired Hours of Operation: 8 a.m. - 8 p.m., 7 days a week Elderplan FIDA Total Careis available in the Bronx, Kings, New York, Queens, Richmond and Nassau Counties.