FIDA Participant Resources

Participant Ombudsman

The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by Elderplan FIDA Total Care. The Participant Ombudsman may be reached toll-free at 1-844-614-8800;
or online at English | Español

FIDA PAC Meetings

As a participant of Elderplan FIDA Total Care, we invite you to attend a Town Hall Meeting to share your opinions about our plan and ways we can improve quality and value.  All FIDA Participants and their caregivers are welcome to attend either in person or on the phone. If you are interested in participating in future meetings, please call Participant Services at 1-855-462-3167, (TTY 711) between 8:00 a.m.—8:00 p.m., 7 days a week.

FIDA Participatory Advisory Committee (PAC) Meeting Notes

December 2018: English | Español

September 2018:  English | Español

June 2018:  English | Español

March 2018:  English | Español

December 2017:  English | Español

September 2017: English | Español

June 2017: English | Español

March 2017: English | Español

December 2016: English | Español

June 2016: English | Español

December 2015: English | Español

June 2015: English | Español

Questions? Call Elderplan today.


[TTY 711]

for the hearing impaired

Hours of Operation:
8 a.m. - 8 p.m., 7 days a week

Elderplan FIDA Total Care
is available in the Bronx, Kings, New York, Queens, Richmond and Nassau Counties.