Participant Ombudsman
The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by Elderplan FIDA Total Care. The Participant Ombudsman may be reached toll-free at 1-844-614-8800;
or online at icannys.org: English | Español
FIDA PAC Meetings
As a participant of Elderplan FIDA Total Care, we invite you to attend a Town Hall Meeting to share your opinions about our plan and ways we can improve quality and value. All FIDA Participants and their caregivers are welcome to attend either in person or on the phone. If you are interested in participating in future meetings, please call Participant Services at 1-855-462-3167, (TTY 711) between 8:00 a.m.—8:00 p.m., 7 days a week.
FIDA Participatory Advisory Committee (PAC) Meeting Notes
September 2018: English | Español
December 2017: English | Español
September 2017: English | Español
December 2016: English | Español
Looking for information?
Questions? Call Elderplan today.
1-855-462-3167
[TTY 711]
for the hearing impaired
Hours of Operation:
8 a.m. - 8 p.m., 7 days a week