Welcome, Elderplan Members
At Elderplan, our members are also our neighbors. We are here for you whenever you need us. We’ll do our best to help you stay healthy and get the most out of your benefits.
On this page, you’ll find the resources and documents needed to help you get the most out of your Elderplan coverage and benefits. Whether you need to find a provider or learn if your prescription is covered in our formulary, it’s all here.
Elderplan Member Plan Materials
All plan materials, such as your Summary of Benefits and Formulary, are on this website. However, if you prefer to have them emailed to you or mailed to your home, fill out the Secure Member Request Form.
Elderplan Plus Long-Term Care (HMO D-SNP)
- Summary of Benefits- Elderplan Plus Long-Term Care
- Evidence of Coverage - Elderplan Plus Long-Term Care
- Annual Notice of Change- Elderplan Plus Long-Term Care
- Comprehensive Formulary
- Pharmacy and Provider Directories
- A Guide to Accessing Your Benefits- Elderplan Plus Long-Term Care
- Services Offered at Home for Members of Elderplan Plus Long-Term Care
- ModivCare Transportation Brochure for Elderplan Plus Long-Term Care Members
- Sign up to receive certain notices electronically (coming soon)
- Part C and D Star Ratings
- Member Handbook-Elderplan Plus Long-Term Care
- Physician's Order Form for CDPAS
- Search for Mental Health Providers
Elderplan for Medicaid Beneficiaries (HMO D-SNP)
- Summary of Benefits-Elderplan For Medicaid Beneficiaries
- Evidence of Coverage- Elderplan For Medicaid Beneficiaries
- Annual Notice of Change- Elderplan For Medicaid Beneficiaries
- Comprehensive Formulary
- Pharmacy and Provider Directories
- A Guide to Accessing Your Benefits - Elderplan For Medicaid Beneficiaries
- Screenings Offered at Home for Members of Elderplan For Medicaid Beneficiaries
- ModivCare Transportation Brochure for Elderplan Medicaid Beneficiaries Members
- Part C and D Star Ratings
Elderplan Extra Help (HMO)
- Summary of Benefits- Elderplan Extra Help
- Evidence of Coverage- Elderplan Extra Help
- Annual Notice of Change- Elderplan Extra Help
- Comprehensive Formulary
- Pharmacy and Provider Directories
- A Guide to Accessing Your Benefits- Elderplan Extra Help
- Screenings Offered at Home for Members of Elderplan Extra Help
- ModivCare Transportation Brochure for Elderplan Extra Help Members
- Part C and D Star Ratings
Elderplan Advantage for Nursing Home Residents (HMO I-SNP)
Elderplan Assist (HMO IE-SNP)
- Summary of Benefits- Elderplan Assist
- Evidence of Coverage- Elderplan Assist
- Annual Notice of Change- Elderplan Assist
- Comprehensive Formulary
- Pharmacy and Provider Directories
- Services Offered at Home for Members of Elderplan Assist — Coming Soon
- Part C and D Star Ratings
Elderplan Flex (HMO)
Over-the-Counter Benefit
At Elderplan, we understand the importance of having access to nutritious meals, healthy groceries, and all your favorite health-related items. Depending on your plan and eligibility, you may have Traditional OTC Benefits or OTC+ Grocery & Meals. Start taking advantage of these benefits by getting acquainted with your OTC Benefits.
- To activate your OTC card, to check your card balance or for a complete list of participating retailers, please visit the OTC Network Member Portal
- To order healthy groceries visit FarmboxRx
- To order healthy meals visit Moms Meals
Member-to-Member Program
We offer our members the opportunity to connect through our free Member-to-Member program. Whether it’s a friendly chat, wellness and relaxation activities, cooking demos or exercise classes, we want you to have options to feel connected. Learn More about our Member-to-Member program.
Our Wellness Partners
Elderplan teams up with your neighborhood partners to bring you the best benefits possible. For your convenience below is a quick list of how to get in touch with them.
List of Partners
- HealthPlex: Our dental partner is one of the largest dental insurance providers in NY. Login to keep track of your dental coverage.
- SuperiorVision: Our eye care partner provides comprehensive vision care.
- HearUSA: Our hearing care partner offers a range of technology to meet your needs.
- ModivCare: Our transportation partner helps us get you to and from the doctor
- Silver&Fit®: Stay fit, exercise at your gym or join classes from home!
- BrainHQ: Provides you with brain training benefits to support your mental well being
- Incomm: Tracking your Over-the-Counter Benefits has never been easier. Log in to the portal to access your benefits
- Teladoc (Teleheath): Talk to a doctor, therapist or medical expert by phone or video.
Contact Member Services
And of course, any time you have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week. For additional addresses, telephone numbers and information on how to get in touch with us, visit our Member Services Page.
Contact Member Services
If you are an Elderplan Member and have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week.
For additional information on how to get in touch with us, visit our Member Services Page.
