Elderly couple

“Elderplan gets us. That’s why we’ve got them.”

Welcome, Elderplan Members

At Elderplan, our members are also our neighbors. We are here for you whenever you need us. We’ll do our best to help you stay healthy and get the most out of your benefits.

On this page, you’ll find the resources and documents needed to help you get the most out of your Elderplan coverage and benefits. Whether you need to find a provider or learn if your prescription is covered in our formulary, it’s all here.

Elderplan Member Plan Materials

All plan materials, such as your Summary of Benefits and Formulary, are on this website. However, if you prefer to have them emailed to you or mailed to your home, fill out the Secure Member Request Form.

Elderplan Plus Long-Term Care (HMO D-SNP)

To activate your OTC card, to check your card balance or for a complete list of participating retailers, please visit OTC Network website: English | Español.

Elderplan for Medicaid Beneficiaries (HMO D-SNP)

To activate your OTC card, to check your card balance or for a complete list of participating retailers, please visit OTC Network website: English | Español.

Elderplan Extra Help (HMO)

To activate your OTC card, to check your card balance or for a complete list of participating retailers, please visit OTC Network website: English | Español.

Elderplan Advantage for Nursing Home Residents (HMO I-SNP)

Elderplan Assist (HMO IE-SNP)

Elderplan Flex (HMO)

HomeFirst Managed Long-Term Care (MLTC) Plan

Over-the-Counter Benefit

At Elderplan, we understand the importance of having access to nutritious meals, healthy groceries, and all your favorite health-related items. Depending on your plan and eligibility, you may have Traditional OTC Benefits or OTC+ Grocery & Meals. Start taking advantage of these benefits by getting acquainted with your OTC Benefits.

  • To activate your OTC card, to check your card balance or for a complete list of participating retailers, please visit the OTC Network Member Portal
  • To order healthy groceries visit FarmboxRx
  • To order healthy meals visit Moms Meals

Member-to-Member Program

We offer our members the opportunity to connect through our free Member-to-Member program. Whether it’s a friendly chat, wellness and relaxation activities, cooking demos or exercise classes, we want you to have options to feel connected. Learn More about our Member-to-Member program.

Our Wellness Partners

Elderplan teams up with your neighborhood partners to bring you the best benefits possible. For your convenience below is a quick list of how to get in touch with them.

List of Partners

  • HealthPlex: Our dental partner is one of the largest dental insurance providers in NY. Login to keep track of your dental coverage.
  • SuperiorVision: Our eye care partner provides comprehensive vision care.
  • HearUSA: Our hearing care partner offers a range of technology to meet your needs.
  • ModivCare: Our transportation partner helps us get you to and from the doctor
  • Silver&Fit®: Stay fit, exercise at your gym or join classes from home!
  • BrainHQ: Provides you with brain training benefits to support your mental well being
  • Incomm: Tracking your Over-the-Counter Benefits has never been easier. Log in to the portal to access your benefits
  • Teladoc (Teleheath): Talk to a doctor, therapist or medical expert by phone or video.

Contact Member Services 

And of course, any time you have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week. For additional addresses, telephone numbers and information on how to get in touch with us, visit our Member Services Page.

Notice of Privacy Practices — Coming Soon

Contact Member Services 

If you are an Elderplan Member and have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week.

For additional information on how to get in touch with us, visit our Member Services Page.

Want to become an Elderplan member?

Call our Enrollment Call Center at
1-866-360-1934 [TTY: 711]
8 a.m. to 8 p.m., 7 days a week or enroll online.