Rights and Responsibilities
Elderplan is proud to have you as a member and looks forward to caring for you long into the future. Each year, however, we are required to provide our members with the following disenrollment notice. If you are pleased with Elderplan and do not wish to make a change, you do not need to take any action.
Annual Notice of Disenrollment Rights
While we value your membership, enrollment in Elderplan is voluntary. If you require long-term care services and wish to leave Elderplan, you must choose another plan with NY Medicaid Choice to continue to receive your services. In order to receive long-term care services in your home, you must be enrolled in a Managed Long-Term Care plan. You may return to Medicaid Fee-for-Service without long-term care services in your home.
If you feel you no longer need managed long-term care services or wish to enroll in another Managed Long-Term Care Plan, please call Member Services or your Care Management Team. Your Care Manager will send you written confirmation of your request to disenroll. Elderplan will also forward your disenrollment request to the LDSS or NY Medicaid Choice for processing.
There are also reasons, such as you are no longer enrolled in Elderplan for your Medicare coverage, where Elderplan can involuntarily disenroll you or ask you to leave the plan. This could occur by you enrolling in another Medicare plan or by losing your Medicare coverage. For a complete list of these reasons and more information about the involuntary disenrollment process, please refer to your member handbook.
If you choose to disenroll from Elderplan, your effective date of disenrollment will be the last day of the month after LDSS or NY Medicaid Choice has processed your request. However, if your disenrollment is processed after the 20th of the month, your effective date of disenrollment will be the last day of the following month.
From the time of your disenrollment request through your effective date of disenrollment, Elderplan will continue to provide your covered benefits to you. We will also make all necessary referrals for alternative services, no longer covered by Elderplan, after the disenrollment date.
For a complete list of disenrollment reasons and more information about the disenrollment process, please refer to your Member Handbook or go to www.elderplan.org.
Thank you again for choosing Elderplan. If you have any questions or need assistance, please call Member Services at 1-877-891-6447 (TTY 711), 8 a.m. – 8 p.m., 7 days a week.
Notice of Nondiscrimination – Discrimination Is Against the Law
Elderplan/HomeFirst complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Elderplan, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Elderplan/HomeFirst:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Civil Rights Coordinator. If you believe that Elderplan/HomeFirst has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with:
Civil Rights Coordinator
6323 7th Ave
Brooklyn, NY, 11220
Phone: 1-877-326-9978, TTY 711
You may file a grievance in person or by mail, phone, or fax. If you need help filing a grievance, Civil Rights Coordinator is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Multi-language Interpreter Services
ATTENTION: If you speak a non-English language or require assistance in ASL, language assistance services, free of charge, are available to you. Call 1-877-891-6447 (TTY: 711).
אויפמערקזאם: אויב איר רעדט אידיש, זענען פארהאן פאר אייך שפראך הילף סערוויסעס פריי פון אפצאל. רופט
1-877-891-6447 (TTY: 711).
Contact Member Services
If you are an Elderplan Member and have questions or concerns, please don’t hesitate to contact Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., seven days a week.
For additional information on how to get in touch with us, visit our Member Services Page.
Want to become an Elderplan member?
Call our Enrollment Call Center at
1-866-360-1934 [TTY: 711]
8 a.m. to 8 p.m., 7 days a week or enroll online.