Start Using Your Elderplan Over-the-Counter (OTC) Benefits

Ways You Can Use Your OTC Benefit Card

Once you have activated your Elderplan OTC card, you can start enjoying your benefits. You can use your  OTC card to shop for approved items in person, online or by calling.

To Shop in Person:

• Visit a participating retailer.
• Shop for approved items. Approved items vary whether you have Traditional OTC or OTC+ Grocery & Meals.
• During checkout, use your OTC Card. Approved purchases will be automatically paid for up to your approved balance. Any remaining balance will require an additional form of payment.

You can also check if an item is covered by downloading the mobile app and scanning the item’s barcode.

To Shop Online:

• Visit a participating retailer’s website.
• Shop for approved items. Approved items vary whether you have Traditional OTC or OTC+ Grocery + Meals.
• During checkout, use your OTC Card. Approved purchases are automatically paid for up to your approved balance. Any remaining balance will require an additional form of payment.

Call to Place an Order:

• Dial a participating retailer’s phone number.
• Place an order of approved items. Approved items vary whether you have Traditional OTC or OTC + Grocery + Meals.
• During checkout, use your OTC Card. Approved purchases are automatically paid for up to your approved balance. Any remaining balance will require an additional form of payment.