For your convenience, you can now have your plan materials delivered straight to your door or email account via our secure Member Request Form:

You also have the option to opt-in to receive all your materials electronically going forward. You will be asked to enter in your Member ID number located at the back of your Member ID card. If you have trouble logging in, a Member Services representative will be happy to help you.

Member Handbook

2021 Member Handbook: English — Coming Soon | Español — Próximamente

2021 Member Handbook Updates for Service Authorizations, Appeals, and Complaints: English — Coming Soon | Español — Próximamente

2020 Member Handbook: English | Español

2020 Member Handbook Updates for Service Authorizations, Appeals, and Complaints: English | Español

Urgent Care Centers

To download a list of urgent care centers, click here: English | Español

Health Care Proxy

To learn more about appointing your health care agent, click here: English | Español

LogistiCare Brochure

To learn more about non-emergency routine transportation (NEMT) services, click here: English | Español

HearUSA Brochure

To learn more about hearing care program provided by HearUSA, click here: English | Español

Healthplex Dental Flyer

To learn more about the dental coverage provided by Healthplex, click here: English | Español

Health and Wellness

We want you to stay healthy. That’s why we’ve put together a Health & Wellness page where you can find information and resources that will benefit you.