Notice of Non-Discrimination

Elderplan, Inc.

Notice of Nondiscrimination – Discrimination is Against the Law

Elderplan/HomeFirst complies with applicable Federal, state, and local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Elderplan/HomeFirst does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes.  

In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge: 

• Language assistance services. Elderplan/HomeFirst will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
  • Electronic and written translated documents 
  • Qualified interpreters 
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Appropriate auxiliary aids and services. Elderplan/HomeFirst will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication.  Appropriate auxiliary aids and services may include:
  • Qualified interpreters, including American Sign Language interpreters 
  • Video remote interpreting  
  • Information in alternate formats (including but not limited to large print, braille, recorded audio, and accessible electronic formats) 
  • Qualified readers

• Reasonable modifications. Elderplan/HomeFirst will provide reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits.   

To access our language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please call 1-800-353-3765 (TTY:711).

If you believe that Elderplan/HomeFirst has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance by mail, phone, or fax to:

Elderplan, Inc.

ATTN Civil Rights Coordinator

55 Water Street, 46^th Floor

New York, NY  10041

Phone: 1-877-326-9978, TTY 711

Fax: 1-718-759-3643

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F 

Washington, D.C.  20201

1-800-368-1019, TDD: 1-800-537-7697