Social Care Network (SCN)
Connecting You with Community Resources that Support Your Everyday Needs
As a New York Medicaid Member, you have access to a regional Social Care Network — a state program that connects you with free help for the everyday things that affect your health. That includes a safe place to live, cooking supplies to support healthy cooking practices, a way to get to your appointments, and someone to help coordinate it all. These services are known as Health-Related Social Needs (HRSN) services.
The Social Care Network is part of New York State’s Medicaid program. Elderplan/HomeFirst partners with 5 regional Social Care Work Lead Entities across our services areas- the 5 boroughs of New York City, Nassau, Westchester, Rockland, Putnam, Sullivan, Ulster, Durchess and Orange counties.
Who can use the Social Care Network?
Getting Help Through the Social Care Network
Social Care Network services are available to New York Medicaid members who qualify for Health-Related Social Needs (HRSN) services. To find out if you qualify, you’ll first complete a short screening about your needs.
You can complete the screening with your Care Manager, your health care provider, or a Social Care Network representative.
This includes members of:
- Elderplan for Medicaid Beneficiaries (HMO-POS D-SNP)
- Elderplan Plus Long-Term Care (HMO-POS D-SNP), our Medicaid Advantage Plus (MAP) plan
- HomeFirst Managed Long-Term Care (MLTC)
Not sure if you have Medicaid? Call Member Services, and we can help you find out.
What kind of help is available
SCNs can assist with
| Program | Assistance Type | |
|---|---|---|
| Housing & Utilities Support | Helping you find and apply for safe and stable housing in the community, which may include assistance with rent and utilities. | |
| Mold, pest remediation, and asthma remediation services. | ||
| Providing air conditioners, heaters, humidifiers, and dehumidifiers to help improve ventilation in your home. | ||
| Providing small refrigeration units needed for medical treatment. | ||
| Home modifications like ramps, handrails, grab bars, pathways, electric door openers, widening of doorways, door and cabinet handles, bathroom facilities, kitchen cabinets or sinks, and non-skid surfaces to make your home accessible and safe. | ||
| Transportation | Public or private transportation for SCN-approved non-medical locations like career counseling, job training or any related to your services. | |
| Care Management | Job training, applying for benefits and support in managing your finances Childcare, counseling, crisis intervention, health homes programs |
How to Contact the 5 Social Care Networks
| Social Care Network | Counties | Contact Information |
|---|---|---|
| Health Equity Alliance of Long Island | Nassau | 1-516-505-4434 |
| Hudson Valley Care Coalition | Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester | 1-914-215-5292 |
| Public Health Solutions | Manhattan, Queens, Brooklyn | 1-888-755-5045 |
| Staten Island Performing Provider System | Richmond Brooklyn: 11209, 11219, 11220, 11228 Queens: 11355, 11368, 11373, 1137 | 1-917-830-1140 |
| Somos Healthcare Providers | Bronx | 1-833-SOMOSNY (1-833-766-6769) |
How to get started
Our Member Services and Care Managers teams can connect you with the Social Care Network, based on where you live. A Social Care Navigator will then contact you, determine your eligibility, and walk you through your options.
Visit the New York State Department of Health Social Care Network website for the latest updates and to learn more.