Transportation
Getting Where You Need to Go
HomeFirst doesn’t provide non-emergency medical transportation as a plan benefit.
However, New York State covers this through the Managed Long-term Care program and Medicaid. Transportation for HomeFirst members is arranged by Medicaid Answering Services (MAS), the New York State Department of Health’s statewide transportation partner.
You pay $0 for medical and non-medical rides.
You can use NEMT to get to and from medical appointments, such as:
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- Doctor and specialist visits
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- Dental appointments
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- Urgent care center visits
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- Dialysis and other ongoing treatments
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- Hospital visits
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- Your cost: $0
Scheduling a Ride with MAS
You or your provider should contact MAS at least 3 days (72 hours) before your medical appointment, and have ready:
- Your name, date of birth, and Medicaid ID number (CIN)
- The date, time, address, and provider name for your appointment
- Your pickup time and location, and whether you need a return trip
Call Medical Answering Services (MAS)
If you live in:
New York City (Manhattan, Brooklyn, Bronx, Queens, Staten Island), Nassau, Westchester, or Putnam
If you live in:Â
Dutchess, Orange, Rockland or Ulster