Transportation
Getting to Your Appointments — At No Extra Cost to You
As a member of Elderplan for Medicaid Beneficiaries (HMO-POS D-SNP), you have a ride when you need one. Your plan covers non-emergency transportation to and from your medical appointments — including visits to your doctor, dentist, urgent care center, and ongoing care like dialysis. Rides are arranged through our transportation partner, ModivCare.
Ready to book a ride?
Call ModivCare: 1-877-659-6141 (TTY: 711)
Hours: Monday–Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
Your Transportation Benefit at a Glance
| [$0] Cost to You No copay, no coinsurance for non-emergency rides to covered medical appointments. | Up to [24] One-Way Trips a Year Use them for any covered health-related appointment. Unused trips do not carry over. Trips reset each plan year. |
| Many Ways to Ride Car, van, taxi, wheelchair-accessible vehicle, mass transit, or mileage reimbursement when you use your own vehicle. | No Mileage Limit in NY Travel anywhere within the Elderplan service area in New York State at no cost to you. |
How to Schedule a Ride
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Call ModivCare
Phone: 1-877-659-6141 (TTY: 711)
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
A relative, caregiver, or member of your medical team can also call on your behalf.
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Have this information ready
- Your Elderplan member ID number
- The date and time of your appointment
- The name, address, and phone number of the medical facility
- Your pick-up time and location
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Book your return ride, too
You can schedule your return ride in the same call. If you are not sure when your appointment will end, call the Transportation Help Line after your visit at 1-877-659-6142 (TTY: 711), and a ride will arrive within 90 minutes.
Download the ModivCare App
Prefer to manage rides from your phone? Download the free ModivCare app to:
- Book and edit rides
- View your upcoming trips
- Track your driver in real time
App support: 1-866-402-5752
Frequently Asked Questions
How much does a ride cost?
Nothing. There is no copay or coinsurance for your non-emergency transportation benefit.
How many rides do I get?
You have up to 24 one-way trips each plan year. A round trip counts as 2 one-way trips. Unused trips do not roll over into the next year.
Where can I travel to?
Any in-network facility in New York that provides health care services, including your doctor, dentist, urgent care center, or dialysis clinic.
Who can call to book my ride?
You, a relative, a caregiver, or a member of your medical team.
What if I use a wheelchair?
Let ModivCare know when you book. A wheelchair-accessible vehicle will be arranged, but please note that you must bring your own wheelchair.
Can someone come with me?
Yes — you can bring one additional passenger.
What happens if my appointment is rescheduled?
Call the Transportation Help Line at 1-877-659-6142 (TTY: 711) as soon as you know. Try to give at least one hour of notice before your scheduled pick-up time.
Who do I call if my ride is late?
If your ride is more than 10 minutes late, call the Transportation Help Line at 1-877-659-6142 (TTY: 711).
What if I’m not sure when my appointment will end?
Call the Transportation Help Line at 1-877-659-6142 after your visit, and a ride will arrive within 90 minutes. Please have your pick-up address ready.
Important Reminders
About Your Transportation Benefit
24 one-way trips per year.
A round trip counts as 2 one-way trips. Unused trips do not carry over to the next plan year.
Medical and dental appointments only.
Rides must be to plan-approved health-related locations — not errands, grocery shopping, or social visits.
New York service area.
Rides are available within the Elderplan service area in New York State. There is no mileage limit within the service area.
Book early for routine visits.
Call at least 3 business days in advance for routine appointments. For urgent care, call 90 minutes ahead.
Never use this benefit for emergencies.
For life-threatening situations, always call 911 immediately — do not call ModivCare.