You can shop in person at participating pharmacies and retailers, or online through your benefits portal at MyBenefitsCenter.com. When making eligible OTC purchases, pick the OTC option at checkout or tell the cashier you are purchasing with your OTC Card. Use the same card for both your OTC and Flex benefits; just select the OTC option at checkout.
Your plan includes a monthly OTC benefit that puts money on a prepaid card, yours to spend on health-related items you use every day. No activation is needed. If you already have your OTC + Flex Benefits Card, it’s ready to use.
Eligible members may have access to more. If you have a qualifying chronic condition, your OTC benefit may expand to cover additional items and expenses — including healthy foods, home-delivered meals, and more.
When shopping in-store, select eligible items and choose the OTC card option at checkout. The purchase amount will be deducted automatically from your balance. Any remaining balance must be paid by an alternative payment method.
If Shopping Online, visit a participating retailer’s website. Choose eligible items at checkout, and your OTC Card will cover purchases up to your approved balance. Any remaining balance needs an additional form of payment.
2027 OTC Benefit
Feature
Benefit Details
Allowance Amount
[$200] per month.
Frequency
Monthly
Roll-over Rules
No roll-over. Any remaining balance at the end of the month expires and does not carry over.
For members with specific chronic conditions, the OTC allowance is expanded to include: utilities & rent/mortgage (i) food & produce (i), personal hygiene items (i) pest control (i) indoor air quality equipment and services (i)
Payment Method
Members receive a dedicated OTC card to purchase items at select pharmacies and retailers.
Key Restrictions
The card cannot be converted to cash or used to purchase Medicare Part B or Part D prescription drugs.
