Access Your Health Information
Your Health Information, Your Way
Your health information belongs to you. We make it easy — and safe — to see what you need, when you need it. Whether you want to check a recent claim, look up a medication, or keep a family member in the loop, you’ve got two simple ways to stay on top of it all.
Choose What Works for You
Use the app of your choice — on your phone, tablet, or computer — to view your Elderplan health information in one place. Through secure health information interoperability, you can access things like your claims, medications, lab results, allergies, and prior authorization updates. You decide which app to use and what to share.
Go paperless with electronic notices. Skip the mail and get plan notices — like service authorization decisions, appeal updates, complaints, and your Member Handbook — by email or text. We’ll let you know the moment something new is ready to read.
What’s the Difference?
| Through an app | By email or text | |
|---|---|---|
| What you’ll see | Your health information; claims, medications, lab results, prior authorizations, and more | Get notified of plan notices and important updates |
| Where it lives | In the app you choose, on your device | In your secure Elderplan/HomeFirst portal |
| You’ll need | A health app you trust, plus a way to verify your identity | An email address or a phone number that can be texted |
| Cost | Free from Elderplan (some apps may charge their own fees) | Free |
Your privacy is always protected.
We follow strict federal and state privacy rules to keep your health information safe. You’re always in control:
- You decide which apps see your data and which don’t.
- You can change your mind at any time.
- You always have the right to a paper copy or to receive information in another language or format — free of charge.