Find a Pharmacy 2018: Find a Pharmacy Near You (English) 2018: Find a Pharmacy Near You (Español) If you want a Provider/Pharmacy Directory mailed to you, or if you need help finding a network provider and/or pharmacy, please call Member Services at 1-800-353-3765. You may also email your request for the directory at firstname.lastname@example.org. FIDA Directory: Click here for your directory. Looking for information? FIND A Provider FIND A Pharmacy FIND A Drug FIND A Form FIND A Flu Shot Questions? Call Elderplan today. 1-800-353-3765 [TTY 711] for the hearing impaired Hours of Operation: 8 a.m. - 8 p.m., 7 days a week Elderplan is availablein the 5 boroughs of NYC,Nassau, Suffolk, Westchesterand Monroe counties.