{"id":95,"date":"2015-11-05T17:53:56","date_gmt":"2015-11-05T22:53:56","guid":{"rendered":"http:\/\/english2016-m.elderplan.org\/?page_id=95"},"modified":"2024-11-06T12:38:23","modified_gmt":"2024-11-06T17:38:23","slug":"member-services","status":"publish","type":"page","link":"https:\/\/www.elderplan.org\/zh\/about-us\/contact-elderplan\/member-services\/","title":{"rendered":"Member Services Is Here for You"},"content":{"rendered":"
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Elderplan has a responsive and friendly Member Services Department dedicated to answering your questions and helping you with any problems.<\/h2>\n\n\n\n

From benefits to billing, we are here to make your Elderplan membership easy and efficient.<\/p>\n\n\n\n

If you ever have a question, comment or issue about your coverage, don\u2019t hesitate to contact Member Services.<\/p>\n\n\n\n

Click here for frequently asked questions<\/a>.<\/p>\n\n\n\n

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Member Services Phone:<\/strong> 718-921-7979<\/a><\/p>\n\n\n\n

Toll-free:<\/strong> 1-800-353-3765<\/a><\/p>\n\n\n\n

Elderplan Plus Long-Term Care (HMO SNP) members should call 1-877-891-6447<\/a>
(TTY: 711<\/a>).<\/p>\n\n\n\n

Representatives are standing by 8 a.m. \u2013 8 p.m., 7 days a week.<\/p>\n\n\n\n

Mailing address:<\/strong>
Elderplan Member Services
55 Water Street 46th Floor, Suite 202
New York, NY 10041<\/p>\n\n\n\n

Fax:<\/strong> 1-718-759-3643<\/a><\/p>\n\n\n\n

Email:<\/strong> memberservices@elderplan.org<\/a><\/p>\n\n\n\n

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Prescription Drug Customer Service:<\/strong> 1-866-490-2102<\/a>, 24 hours a day, 7 days a week<\/p>\n\n\n\n

Wellness Service:<\/strong> 718-759-4413<\/a>, 9 a.m.\u00a0\u2013 5 p.m., Monday \u2013 Friday<\/p>\n\n\n\n

Member-to-Member Program:<\/strong> 1-347-254-7700<\/a> (TTY: 711<\/a>), 9 a.m. to 5 p.m., Monday through Friday.<\/p>\n\n\n\n

Care Management:<\/strong> For questions about getting a care manager or questions about your care call 718-921-7979<\/a>, 8 a.m. \u2013 8 p.m., 7 days a week.<\/p>\n\n\n\n

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Mail-Order Prescriptions<\/span><\/path><\/svg><\/span><\/div>\n
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Representatives are available 8 a.m. \u2013 8 p.m., 7 days a week.
CVS\/caremark Home Delivery Service: Learning about Elderplan\u2019s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone:\u00a01-866-490-2102<\/a>, 24 hours a day, 7 days a week.
Website:\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

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Coverage Determinations for Part D Prescription Drugs<\/span><\/path><\/svg><\/span><\/div>\n
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Call \u2013\u00a01-866-490-2102<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 1-855-633-7673<\/a>
Write \u2013
CVS\/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website\u00a0\u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

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Appeals for Part D Prescription Drugs<\/span><\/path><\/svg><\/span><\/div>\n
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Call \u2013\u00a01-866-490-2102<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 1-855-633-7673<\/a>
Write \u2013
CVS\/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website \u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

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Complaints About Part D Prescription Drugs<\/span><\/path><\/svg><\/span><\/div>\n
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Call \u2013\u00a01-800-353-3765<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 718-630-2624<\/a>
Write \u2013
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website \u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

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Coverage Determinations for Medical Care<\/span><\/path><\/svg><\/span><\/div>\n
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Call \u2013\u00a01-800-353-3765<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 718-765-2027<\/a>
Write \u2013
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website \u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

\n
Appeals for Medical Care<\/span><\/path><\/svg><\/span><\/div>\n
\n \n\n

Call \u2013\u00a01-800-353-3765<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 718-491-7226<\/a>
Write \u2013
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website \u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n

\n
Complaints about Medical Care<\/span><\/path><\/svg><\/span><\/div>\n
\n \n\n

Call \u2013\u00a01-800-353-3765<\/a>
TTY \u2013\u00a0711<\/a>
Fax \u2013 718-491-7226<\/a>
Write \u2013
Elderplan, Inc.
55 Water Street 46th Floor, Suite 202
New York, NY 10041
Website \u2013\u00a0English<\/a>\u00a0|\u00a0Espa\u00f1ol<\/a><\/p>\n\n\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n \n <\/div><\/div>\n\n\n\n

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Contact Member Services\u00a0<\/strong><\/h3>\n\n\n\n

If you are an Elderplan Member and have questions or concerns, please don\u2019t hesitate to contact Elderplan Member Services at\u00a01-800-353-3765<\/a>\u00a0[TTY: 711<\/a>], 8 a.m. to 8 p.m., seven days a week.<\/p>\n\n\n\n

For additional information on how to get in touch with us, visit our\u00a0Member Services Page.<\/a><\/p>\n\n\n\n

Want to become an Elderplan member?<\/h3>\n\n\n\n

Call our Enrollment Call Center at
1-866-360-1934<\/a>\u00a0[TTY: 711]<\/a><\/strong>
8 a.m. to 8 p.m., 7 days a week or\u00a0enroll online.<\/a><\/p>\n\n\n\n

\"Member<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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Looking for information\uff1f<\/h2>\n\n\n\n
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Find a Provider<\/a><\/div>\n\n\n\n
Find a Pharmacy<\/a><\/div>\n\n\n\n
Find a Dentist<\/a><\/div>\n<\/div>\n\n\n\n
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Find a Drug<\/a><\/div>\n\n\n\n
Find a Form<\/a><\/div>\n\n\n\n
Flu Vaccine Pharmacy List<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Elderplan has a responsive and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-95","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"zh","enabled_languages":["en","es","zh"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":true,"content":true,"excerpt":false},"zh":{"title":false,"content":true,"excerpt":false}}},"acf":[],"jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-05-10 09:26:55","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":0,"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/pages\/95\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/pages\/26"}],"wp:attachment":[{"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/media?parent=95"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.elderplan.org\/zh\/wp-json\/wp\/v2\/categories?post=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}