Federal rules now make it easier for you to view and manage your own health information using apps on your phone, tablet, or computer. This page explains what information you can access, how to get started, and how to keep your data safe.
What health information can I see?
Depending on the app you choose, you may be able to view:
Your claims and visit records
- Processed claims — details of services billed and paid
- Visit records — records of appointments or services, even when no claim was submitted
- Dates of service and descriptions of care you received
- Hospital, outpatient, and pharmacy claims
Your clinical information
- Diagnoses and conditions (for example, diabetes or high blood pressure)
- Medications you are taking
- Allergies — medication, food, or environmental
- Lab results, such as blood tests
- Other clinical data Elderplan may have on file, such as vital signs, vaccinations, and procedures
Your coverage and drug information
- Drug coverage list, including preferred drugs and tier information
- Plan coverage details, including benefits linked to your prescriptions and services
- Provider and pharmacy directories
Prior authorization information
- Reason for any denial (available beginning 2027, except for drug authorizations)
- Status of prior authorization requests — pending, approved, or denied
How do I get started?
Getting started is straightforward:
- Choose an app. There are many health apps to choose from — the choice is entirely yours.
- Verify your identity. To protect your privacy, you will be asked to confirm your identity using one or more of the following demographic information, such as your name, date of birth, zip code, Member ID, and Medicaid/Medicare ID.
- Create an account. Once verified, set up an account in the app using an email and password of your choosing.
- Connect the app. Authorize the app to retrieve your health information from Elderplan.
You can also give a family member or caregiver access to manage your health information on your behalf.
Which apps can I use?
You can select any available applications to connect to Elderplan’s secure system. The following are mobile applications familiar to Elderplan.
*This list is not exhaustive. Elderplan does not endorse or recommend any specific app. You are free to use any app of your choosing — always review the app’s privacy policy before connecting it to your health data. Elderplan will conduct a technical security review and will reject any application that fails to meet the required standards.
How do I keep my information safe?
You are in control of who can access your health information. Treat it the same way you would treat your banking information. Here are some simple steps to protect yourself:
- Choose your apps carefully — see the checklist below
- Keep your login credentials private and secure
- Store any printed copies in a safe place
- Only share your information with people you trust
What happens to my data once I share it with an app?
Once you direct Elderplan to share your health data with a third-party app, Elderplan no longer controls how that app uses, stores, or shares your information. Federal privacy laws (HIPAA) protect your data while it is held by Elderplan, but those protections generally do not apply to third-party apps.
This means it is important to choose apps you trust and to understand each app’s privacy practices before connecting. As part of our risk assessment protocol, Elderplan will collect and review security information from each app.
Questions to ask before connecting an app
Before you connect any app to your health records, review its privacy policy and ask:
- How will the app notify me if its privacy practices change?
- Does the app have a clear, easy-to-read privacy policy? If not, consider choosing a different app.
- Will the app share my health data with other companies or third parties?
- Will the app collect non-health information from my device, like my location?
- What is the app’s policy for deleting my data if I stop using it or revoke its access?
Your privacy rights
If an app misuses your information
Third-party apps are not part of Elderplan and may not be covered by HIPAA. If an app misuses your information or does not follow its own privacy policy, you can report it to the Federal Trade Commission (FTC) at reportfraud.ftc.gov. For general guidance on how apps handle your data, visit consumer.ftc.gov.
If you have a concern about Elderplan’s privacy practices
If you believe Elderplan has not properly protected your health information under HIPAA, you can file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) at hhs.gov/hipaa/filing-a-complaint. You can also contact Elderplan’s Privacy Officer at 718-759-4260. You can also file an anonymous complaint at Elderplan’s Privacy Hotline by calling 855-395-9169 or by visiting: the Elderplan Compliance & Ethics Hotline online.
For more information about your rights under HIPAA, visit hhs.gov/hipaa/for-individuals.
How does Elderplan protect your data?
We take the security of your health data seriously. Your data is never shared without your consent, and all data transfers use industry-standard secure protocols.
Before an app can connect to your data, it goes through a technical security verification to confirm it meets required standards. Once that process is complete, you will be asked to verify your identity using one or more of the following demographic information, such as your name, date of birth, zip code, Member ID, and Medicaid/Medicare ID, before any data is transferred.
Need help?
We’re here to help. Call Elderplan Member Services at 1-800-353-3765 [TTY: 711], 8 a.m. to 8 p.m., 7 days a week. We can help you:
- Help you understand the health information you find in the app
- Understand how to use an app to access your records
- Answer questions about how we keep your information secure
