Effective 4/1/25, Public Partnership LLC (PPL) will be the New York Statewide Fiscal Intermediary for the Consumer Directed Personal Assistance Program (CDPAP). In order to receive services, you and your personal care assistant(s) will need to register with PPL.
Assistance is Available
PPL has agents and translators ready to support you in multiple languages. To register or for assistance, you can:
- Call: PPL’s support center is a phone call away at 1-833-247-5346 (TTY: 1-833-204-9042) or
- Register Online: You can set up a PPL@Home account by visiting PPL’s website. Start Registration. or
- Work with an approved facilitator, including Independent Living Centers (ILCs), who can guide you through registration. Browse the list of Department of Health-approved CDPAP facilitators.
- Attend an in-person or virtual session to have a dedicated experience. See upcoming opportunities here.
Additional Resources
You can learn more about PPL and CDPAP:
- Learn the difference between CDPAP and PCS:
- Navigating PPL systems, app, and process: PPL has a series of program and training documents for you and your personal care assistant such as:
- Required documents to complete the registration process;
- How-to videos and guides on tracking time, approving and managing services, navigating PPL’s system and Time4Care app; and
- Frequently asked questions (FAQs).
