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Receive Important Notifications Electronically

Taking care of our members is our main priority, including ensuring we communicate important messages in the easiest way possible. If you are a member of  Elderplan Plus Long-Term Care (HMO POS D-SNP) or HomeFirst (MLTC), you can now receive notifications regarding information about your Medicaid managed care benefits, such as:

  • Service requests/authorizations
  • Plan appeals
  • Complaints
  • Benefit changes

You can also choose to receive notifications regarding important plan materials:

  • Member Handbook
  • Provider directory

Choose How To Be Notified

We offer two convenient options to receive alerts when a new notice is ready for viewing in your member portal:

1. Text: You will receive a notification via text. The text will link to our secure web portal to access the most up-to-date notices. If you choose this option, you must have a mobile phone that accepts text and can access the Internet. Please note that standard text messaging and data rates may apply.

2. Email: You will receive a notification via email. The email will link to our secure web portal to access the most up-to-date notices.

You may choose either option or both.

Are you ready to start getting your notifications?

You can contact us online, by mail or by phone.

Online

If you are an Elderplan Plus Long-Term Care member, please visit the web portal at notices.elderplan.org; HomeFirst members, please visit notices.homefirst.org. Once you are there, fill out the member registration form. You will need:

  • Full name
  • Date of birth
  • Member ID
  • Email address
  • To create a password

Once you submit the registration form, you will receive an email with a link. Click the link to confirm and complete the registration.

Mail

To sign up by mail, please fill out the Electronic Notice Request Form and mail it to:

Elderplan/HomeFirst
c/o Command Direct
PO Box 18023
Hauppauge, NY 11788

Please use the form that corresponds with your plan:

Once we receive your request, you will receive an email with a link; click the link to confirm and complete the registration.

Phone

To sign up by phone, please call the appropriate number based on your plan;

  • Elderplan Plus Long Term Care: 1-877-891-6447, (TTY 711), 8 a.m. – 8 p.m., seven days a week. 
  • HomeFirst: 1-877-771-1119, (TTY 711), 8:30 a.m. – 5 p.m., Monday-Friday 

Frequently Asked Questions

What happens next?

Once the Electronic Notice Request Form has been filled out and submitted, we will mail confirmation that you have asked to get future notices electronically. If you request to get your notifications electronically:

  • We will post notices on our secure web portal in a way that lets you save and print the notice.
  • You can still ask us to send any of your notices by mail. We will send your notice by mail within two working days from the day you made the request.
  • You can also ask us to send any of your notices in an alternate language or format, free of charge.

If you asked to get your notices electronically and you do not see your electronic notices in the web portal, please let us know, and we’ll send them by mail and call you by phone.

Who gets these notices?

You can access the web portal to see notices about your managed care services. You may assign a designee(s) to also receive notices about your managed care services.

After you complete registration to the web portal, click on “My Designees” on the navigation bar at the top of the home page. Enter your Designee’s email address into the box on the screen and click “Send Invite.” Your designee will receive an email with a link. Your Designee should click on the link to confirm and complete registration. When their registration is complete, the status next to their name will say “Accepted” in a green icon.

If you change your mind and want to remove a Designee from your web portal, click on the “-“ symbol next to their name. They will stop receiving notifications about the web portal.

Can I change the way I get these notices later?

You can change the way you get your notices at any time. To change the way you get notices, please call the appropriate number or web portal based on your plan;

  • Elderplan Plus Long-Term Care
  • HomeFirst:

If you ask for a change by phone or on the web portal, it can take up to 5 working days from the date we got your request to make the change.

You may also send the request to the address listed above. If you ask for a change by mail, we have ten working days from the date we got your letter to make the change.

What If I don’t want electronic notices?

You will keep getting these notices by mail, and we may also call you by phone. We will not send these notices electronically unless you ask.

You can still ask us to send these notices differently because of a disability or language need. You will not be treated differently if you do not want to get these notices electronically.

What do the notices look like ?

The notice will vary depending on your plan, so see the letter that corresponds to your plan below.