If you need assistance, we’re here to help. Please contact us using the information below based on your needs, and the appropriate team will be happy to assist you.
Mailing Address:
55 Water Street, 46th Floor
New York, NY 10041
Member Services
1-800-353-3765 [TTY: 711]
8 a.m. – 8 p.m., 7 days a week. T
Email: [email protected]
Stop by Our Community Offices
You can also visit one of our community offices to connect with our team in person. Whether you’re exploring health plans, need help understanding your benefits, or want to learn more about upcoming programs and events, we’re here to support you every step of the way.
View the Elderplan Enrollment Options.
To get started with HomeFirst, our managed long-term care plan. You must establish eligibility and schedule an in-home clinical assessment. Our team is ready to help you through the process. Get Started with HomeFirst.
Member Services:
For questions about your benefits, payment of bills, doctors, or any other inquiries. Representatives are available 8 a.m. – 8 p.m., 7 days a week.
Email: [email protected]
Phone: 1-800-353-3765
TTY: 711
Elderplan Plus Long-Term Care (HMO SNP) Members:
1-877-891-6447, 8 a.m. – 8 p.m., 7 days a week.
TTY: 711
HomeFirst Managed Long-Term Care (MLTC) Members:
1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.
TTY: 711
Prescription Drug Customer Service:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Wellness Health Service:
718-759-4413, 9 a.m. – 5 p.m., Monday – Friday
TTY: 711
Care Management:
For questions about your care or about getting a care manager.
718-921-7979, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Coverage Determinations for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Appeals for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Complaints about Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Coverage Determinations for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Appeals for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Complaints About Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
CVS/Caremark Home Delivery Service:
Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number below.
Phone: 1-866-490-2102, TTY: 711
24 hours a day, 7 days a week
Website: English | Español
Provider Services Department:
To enroll as an Elderplan network physician, or if you need answers about a claim, pre-authorization or other questions.
Phone: 718-921-8418, 9 a.m. – 5 p.m., Monday – Friday
Email: [email protected]
Representatives are available 8 a.m. – 8 p.m., 7 days a week.
Sales Administration Department:
To add Elderplan to your company’s retirement options.
Phone: 1-800-353-3765 (TTY: 711)
Email: [email protected]
Elderplan is committed to complying with Federal and State laws and regulations to help combat the growing issue of Medicare and Medicaid fraud, waste and abuse. Please report any suspicious activity. You may call anonymously on the toll-free number or contact Elderplan in writing at the address below:
Call: 1-855-395-9169
Write:
Elderplan Special Investigation Unit (SIU)
55 Water Street, 46th Floor
New York, NY 10041
