Getting Care During a State of Disaster or Emergency

If the Governor of your state, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency in your geographic area, you are still entitled to care from Elderplan.

During a declared disaster, we will allow you to get care from out-of-network providers at no cost to you. If you cannot use a network pharmacy during a declared disaster, you will be able to fill your prescription drugs at an out-of-network pharmacy.

What if you are billed directly for the full cost of services and items covered by Elderplan?

Providers should only bill Elderplan for the cost of your covered services and items. If a provider sends you a bill instead of sending it to Elderplan, you can send it to us to pay. You should not pay the bill yourself. But if you do, Elderplan may pay you back.

If you have any questions, please call:

Elderplan Member Services
1-800-353-3765 (TTY: 711)
8 a.m. to 8 p.m., 7 days a week

The call is free.

Questions? Call Elderplan today.


[TTY: 711]

for the hearing impaired

Hours of Operation:
8 a.m. to 8 p.m., 7 days a week

Elderplan is available in the 5 boroughs of NYC, Nassau, Suffolk, Westchester, Rockland, Putnam, Monroe, Dutchess, Orange, Ontario, Orleans, Seneca, and Yates counties.

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