Home > Interoperability for Members > 1upHealth Registration and Login Instructions

Setting Up Your 1upHealth App With Your Data

Section 1: 1upHealth Registration and Login Process

Step One: Create Your 1upHealth Account

  • Go to https://app.1up.health/signup
  • Choose a username, enter your email address, create a password and click the “Terms and Conditions” agreement check box.
  • Click the “I’m not a robot” check box and follow the instructions to choose images related to the keyword. Lastly, click the “Sign Up” button on-screen.

For password creation, the following instruction appears on the sign-up screen: “8 characters, at least one uppercase character, a lowercase character, a number, a non-alphanumeric character, and not a common password”.

Only one registration is allowed per individual email address.

Screenshot of the 1upHealth.com website with a white pop-up window asking a user to enter user name, email address, and password to create an account

Step Two: Complete Registration

You will then be prompted to check your email and click the “Complete Registration” link to complete the registration process. Once this is achieved, you are ready to log into your account.

Section 2: Logging into Your 1upHealth Account

Step One: Go to The 1upHealth Site

  • Go to: https://app.1up.health/login.
  • Enter the username/password combination selected when setting up a new account and click the “Log In” button.

Log in page on 1upHealth.com site with fields for username or email address and password, and a login button

Section 3: Importing Your Data

Step One: Log into 1upHealth Account

  • Once logged into the app, you can import your data records into the app by clicking the “Import” button.

Screenshot of the 1upHealth.com site including a link to import your health data

Step Two: Select Your Health Plan: Elderplan

  • You will be routed to an Elderplan portal. You must create a separate Username and Password to access this data.

Screenshot of the import screen with the option to select your health system

Screenshot of 1upHealth.com website with Elderplan selected as the health system

Step Three: Register for your Elderplan Account

Now that you’ve successfully landed on the Elderplan login screen click the “Sign Up” button on the screen to begin the registration process for your Elderplan account.

You’ll be asked to create a new account. Follow the prompts. A username, password, family name, given name, and most importantly, Medicare ID or Medicaid ID are required to complete the Elderplan registration screen.

You’ll also be asked to prove that you are not a robot by inputting information shown in the grey box in the “Prove you are not a robot” data field.

Finally, click the “Sign Up” button at the bottom of the screen.

Screenshot of 1upHealth.com login screen and a link to Sign Up

Step Four: Authorize Application to Connect Data

Once you complete the registration/login process for Elderplan, you will be transitioned to the “Authorize Application” screen. Click the “Authorize” button on this screen to initiate the download of your Elderplan data records to the app (for viewing purposes on the app).

In addition, there are multiple checkboxes, for example, “Read Patient Information” and “Stay Connected (Offline Access)” that appear on the Authorizations screen. Those checkboxes automatically default to a checkmark status. You should retain that check mark status for all checkboxes before authorizing the download of data records to the app.

After clicking the “Authorize” button on the Authorize Application screen, you will return to the My Data Helps screen. The app will begin downloading your Elderplan data records (to the screen).

1upHealth.com autorize application screen with details about using the app

List of checkboxes on 1upHealth.com authorization page for the data to be authorized for import

Step Five: View Your Records

Once data records are downloaded, you can view your records on the app, beginning at the “Patient Data” screen. Click the member’s name on the “Patient Data” screen to access other records on the “My Data” screen.

1upHealth.com Patient Data screen where your records will be available

1upHealth.com screen with patient information

Section 4: View Existing Set of Elderplan Data Records

Step One: Log In to 1upHealth App

The easiest method for logging back into the app is by clicking on the “1upHealth App” icon (representing 1upHealth) that can be saved to a typical browser search screen.

Screenshot of the Google home screen

Screenshot of the 1upHealth.com login screen with inputs for username and password and a login button

Step Two: Access Your Patient Data

Once you have logged in, you will be routed to the “My Data Helps” screen, where the user can access your data records on that screen.

If you forget your prior defined username/password combination or prior defined email address/password combination to log into the app, click the “Reset Password” link on the https://app.1up.health/login screen. Follow the app instructions for resetting login parameters.

1upHealth.com My Data Helps screen

1upHealth.com page displaying patient health data

Section 5: Viewing Updated Elderplan Data Records on the App

Once an initial set of Elderplan data records have been downloaded to the app, that set of records is static and cannot be updated. To view updated records, delete the existing set of data records and then load a new set of data records. To do this:

Step One: Remove Current Records

While logged into the app and viewing data records on the “My Data” screen, a user can delete that existing set of data records by clicking the “Remove” button in the “Manage your data” section at the bottom of the screen.

1upHealth.com manage your data screen with button to remove data

Step Two: View Patient Screen

The data record removal action should transition you to the https://app.1up.health/patient screen, where you can import a new complete set of (updated) data records.

1upHealth.com patient data screen with the option to import data

Step Three: Re-import Your Data

Re-execute Step One, Step Two, and Step Four under Section 3: Importing Your Data into your 1upHealth Account in order to view a full set of updated data records for the Elderplan member prior to Step 2 in Section 4: Viewing Existing Elderplan Set of Records.