Member Services Is Here for You

Elderplan has a responsive and friendly Member Services Department dedicated to answering your questions and helping you with any problems. From benefits to billing, we are here to make your Elderplan membership easy and efficient.

If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services.

Click here for frequently asked questions.

Member Services Phone: 718-921-7979

Toll-free: 1-800-353-3765

Elderplan Plus Long-Term Care (HMO SNP) members should call 1-877-891-6447
(TTY 711 for callers with hearing or speech impairments.)

Representatives are standing by 8 a.m. – 8 p.m., 7 days a week.

Mailing address:
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220

Fax: 1-718-759-3643

Email: memberservices@elderplan.org

Prescription Drug Customer Service: 1-866-490-2102, 24 hours a day, 7 days a week

Wellness Service: 718-759-4413, 9 a.m. – 5 p.m., Monday – Friday

Care Management: For questions about getting a care manager or questions about your care call 718-921-7979, 8 a.m. – 8 p.m., 7 days a week.

Mail-Order Prescriptions

Representatives are available 8 a.m. – 8 p.m., 7 days a week.
CVS/caremark Home Delivery Service: Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-490-2102, 24 hours a day, 7 days a week.
Website: English | Español

Web Services

If there is information you would like to see on Elderplan’s website, contact Web Services and let us know.
Email: webservices@mjhs.org

Coverage Determinations for Part D Prescription Drugs

Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español

Appeals for Part D Prescription Drugs

Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español

Complaints About Part D Prescription Drugs

Call – 1-800-353-3765
TTY – 711
Fax – 718-630-2624
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – English | Español

Coverage Determinations for Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-765-2027
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – English | Español

Appeals for Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – English | Español

Complaints about Medical Care

Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220
Website – English | Español

Questions? Call Elderplan today.

1-800-353-3765

[TTY 711]

for the hearing impaired

Hours of Operation:
8 a.m. - 8 p.m., 7 days a week

Elderplan is available
in the 5 boroughs of NYC,
Nassau, Suffolk, Westchester
and Monroe counties.