Elderplan has a responsive and friendly Member Services Department dedicated to answering your questions and helping you with any problems.
From benefits to billing, we are here to make your Elderplan membership easy and efficient.
If you ever have a question, comment or issue about your coverage, don’t hesitate to contact Member Services.
Member Services Phone: 718-921-7979
Toll-free: 1-800-353-3765
Elderplan Plus Long-Term Care (HMO SNP) members should call 1-877-891-6447
(TTY 711 for callers with hearing or speech impairments.)
Representatives are standing by 8 a.m. – 8 p.m., 7 days a week.
Mailing address:
Elderplan Member Services
6323 Seventh Avenue, 3rd Floor
Brooklyn, NY 11220
Fax: 1-718-759-3643
Email: [email protected]
Prescription Drug Customer Service: 1-866-490-2102, 24 hours a day, 7 days a week
Wellness Service: 718-759-4413, 9 a.m. – 5 p.m., Monday – Friday
Member-to-Member Program: 1-347-254-7700 (TTY: 711), 9 a.m. to 5 p.m., Monday through Friday.
Care Management: For questions about getting a care manager or questions about your care call 718-921-7979, 8 a.m. – 8 p.m., 7 days a week.
Mail-Order Prescriptions
Representatives are available 8 a.m. – 8 p.m., 7 days a week.
CVS/caremark Home Delivery Service: Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number, below.
Phone: 1-866-490-2102, 24 hours a day, 7 days a week.
Website: English | Español
Web Services
If there is information you would like to see on Elderplan’s website, contact Web Services and let us know.
Email: [email protected]
Coverage Determinations for Part D Prescription Drugs
Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español
Appeals for Part D Prescription Drugs
Call – 1-866-490-2102
TTY – 711
Fax – 1-855-633-7673
Write –
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000
Website – English | Español
Complaints About Part D Prescription Drugs
Call – 1-800-353-3765
TTY – 711
Fax – 718-630-2624
Write –
Elderplan, Inc.
6323 Seventh Avenue, 3rd Floor
Brooklyn, NY 11220
Website – English | Español
Coverage Determinations for Medical Care
Call – 1-800-353-3765
TTY – 711
Fax – 718-765-2027
Write –
Elderplan, Inc.
6323 Seventh Avenue, 3rd Floor
Brooklyn, NY 11220
Website – English | Español
Appeals for Medical Care
Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
6323 Seventh Avenue, 3rd Floor
Brooklyn, NY 11220
Website – English | Español
Complaints about Medical Care
Call – 1-800-353-3765
TTY – 711
Fax – 718-491-7226
Write –
Elderplan, Inc.
6323 Seventh Avenue, 3rd Floor
Brooklyn, NY 11220
Website – English | Español
Questions? Call Elderplan today.
1-800-353-3765
[TTY: 711]
for the hearing impaired
Hours of Operation:
8 a.m. to 8 p.m., 7 days a week
Elderplan is available in the 5 boroughs of NYC, Nassau, Suffolk, Westchester, Rockland, Putnam, Monroe, Dutchess, Orange, Ontario, Orleans, Seneca, and Yates counties.
