Contact Elderplan

Mailing Address:
Elderplan Member Services
6323 Seventh Avenue
Brooklyn, NY 11220

If you need to call or contact Elderplan, please refer to the list below:

Enrolling in Elderplan is easy.

Click here to get started.

Member Services:

For questions about your benefits, payment of bills, doctors, or any other inquiry. Representatives are available 8 a.m. – 8 p.m., 7 days a week.

Email: memberservices@elderplan.org
Phone: 1-800-353-3765
TTY: 711 (For members with speech and/or hearing impairments)

Elderplan Plus Long-Term Care (HMO SNP) Members:  
1-877-891-6447, 8 a.m. – 8 p.m., 7 days a week.

HomeFirst Managed Long-Term Care (MLTC) Members:
1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.

Elderplan FIDA Total Care (Medicare-Medicaid) Members:
1-855-462-3167, 8 a.m. – 8 p.m., 7 days a week.

Prescription Drug Customer Service:
1-866-490-2102, 24 hours a day, 7 days a week

Wellness Health Service:
718-759-4413, 9 a.m. – 5 p.m., Monday – Friday

Care Management:
For questions about your care or about getting a care manager.
718-921-7979, 8 a.m. – 8 p.m., 7 days a week

CVS/caremark Home Delivery Service:

Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number below.

Phone: 1-866-490-2102
8 a.m. – 10 p.m. Monday – Friday
8:30 a.m. – 4:30 p.m. on Saturday
Website: English | Español

Provider Relations Department:

To enroll as an Elderplan network physician or if you need answers about a claim, pre-authorization or other questions.

Phone: 718-921-8418, 9 a.m. – 5 p.m., Monday – Friday
Email: epproviderservices@mjhs.org

Representatives are available 8 a.m. – 8 p.m., 7 days a week.

Sales Administration Department:
To add Elderplan to your company’s retirement options.

Phone: 1-800-353-3765 (TTY: 711)
Email: info@elderplan.org

If there is information you would like to see on Elderplan’s website, contact Web Services and let us know.

Email: webservices@mjhs.org

Call: 1-866-490-2102
TTY: 711
Fax: 1-855-633-7673
Website: English | Español
Write:
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000

Call: 1-866-490-2102
TTY: 711
Fax: 1-855-633-7673
Website: English | Español
Write:
CVS/caremark
P.O. Box 52000
MC109
Phoenix, AZ 85072-2000

Call: 1-800-353-3765 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Fax: 718-630-2624
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220

Call: 1-800-353-3765 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Fax: 718-765-2027
Write:
Elderplan, Inc.
6323 7th Avenue
Brooklyn, NY 11220

Call: 1-800-353-3765 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Fax:  718-765-2027
Write:
Elderplan, Inc.
6405 7th Avenue, 3rd Floor
Brooklyn, NY 11220

Call: 1-800-353-3765 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Fax: 718-765-2027
Write:
Elderplan, Inc.
6405 7th Avenue, 3rd Floor
Brooklyn, NY 11220

Elderplan is committed to being compliant with Federal and State laws and regulations to help combat a growing issue with Medicare and Medicaid fraud, waste and abuse. Please report any suspicious activity. You may call anonymously on the toll free number or contact Elderplan in writing at the address below:

Call: 1-855-395-9169
Write:
Fraud, Waste and Abuse Department
6323 7th Avenue
Brooklyn, NY 11220

Questions? Call Elderplan today.

1-866-360-1934

[TTY 711]

for the hearing impaired

Hours of Operation:
8 a.m. - 8 p.m., 7 days a week

Elderplan is available
in the 5 boroughs of NYC,
Nassau, Suffolk, Westchester
and Monroe counties.